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Used 2021 Buick Enclave Avenir SUV Photo 1 of 36

Used 2021 BuickEnclave Avenir

    Exterior Color
    White Frost Tricoat
    Interior Color
    Ebony with Ebony interior accents, Perforated Leat
    Odometer
    71,201 miles
    Fuel Economy
    17/25 MPG City/Hwy
    Transmission
    Automatic
    Drivetrain
    AWD
    Engine
    3.6L V6 engine
    VIN
    5GAEVCKW6MJ165188
    Stock Number
    TC3604
    Buick Enclave
    • CARFAX 1-Owner Great Value Badge

    Included Packages & Accessories

    Detailed Specifications

    • Max seating capacity: 7
    • Fuel System: Direct Injection
    • Fuel tank capacity: 21 gal
    • Horsepower: 310
    • Towing capacity: 1500 lbs
    • 4G LTE Wi-Fi® hotspot capable:
      • Terms and limitations apply. See onstar.com or dealer for details.
      • Terms and limitations apply. See onstar.com or dealer for details.
    • Active Noise Cancellation:
      • In-cabin microphones distinguish unwanted powertrain noise and cancels it to help create a quiet interior cabin
    • Bose® performance-enhanced premium 10-speaker system:
      • Bose® is renowned for expert sound engineering and high-quality audio and with premium speakers positioned throughout the cabin, you'll get rich, concert-like sound
      • Enjoy clear, true sound reproduction
      • Includes Active Noise Cancellation, which reduces unwanted low frequencies created by engine, transmission and other powertrain components for a quieter in-dash cabin experience
      • Includes amp and subwoofer
      • May require additional optional equipment
    • Buick® Infotainment System with Navigation and 8" diagonal color touch-screen:
      • 8" diagonal high-resolution color touch-screen1
      • GPS navigation system2
      • Bluetooth3 streaming audio for music and select phones
      • Apple CarPlay® capability for compatible phones 4
      • Android Auto™ capability for compatible phones5
      • Siri EyesFree and Natural Voice Recognition for radio and phone
      • USB port(s)6 to play stored audio files through your vehicle's audio system
      • Auxiliary jack for connecting portable media device
      • Ability to download popular third-party apps7 directly to your vehicle's infotainment system and personalize the home screen
      • Includes HD Radio, delivering additional stations using digital broadcasting in crystal clear sound while transmitting Program Service Data, such as song titles and artist information
    • QuietTuning™:
      • Buick QuietTuning™ combines several technologies to help reduce, block and absorb unwanted sounds for a quiet interior
    • SiriusXM® with 360L trial subscription:
      • Enjoy a 3-month trial subscription to the SiriusXM All Access package and enjoy the full SiriusXM with 360L experience1
      • This vehicle is equipped with SiriusXM with 360L— a greater variety of SiriusXM content, a more personalized experience and easier navigation. For the full SiriusXM with 360L experience, a SiriusXM All Access Package is required. If you subscribe to a lower package, certain features of 360L will not be available
      • With the All Access Package, you can also enjoy your favorites anywhere life takes you, with the SiriusXM app, online and at home on compatible connected devices
      • Some features, including streaming content and listening recommendations require GM connected vehicle services
    • USB ports:
      • 6 USB ports1
      • First row includes 2 USB charge and data ports1
      • Second row includes 2 USB charging-only ports1
      • Third row includes 2 USB charging-only ports1
    • Wireless Charging:
      • Uses induction technology for portable electronic devices1
      • Uses induction technology for portable electronic devices2
    • 18" spare steel wheel
    • 20" aluminum wheels with premium Pearl Nickel finish:
      • Paired with all-season blackwall tires
    • Automatic on/off headlamps:
      • Setting the control to "Auto" turns on the headlamps to normal low-beam brightness when sensors detect a certain level of darkness, along with the taillamps, license plate lamp and other exterior lights
    • Body-color door handles with chrome strip:
      • Chrome accents give the handles a distinctive design flair
    • Front license plate bracket:
      • Front bracket is included if displaying a front license plate is required in your state
    • Hands-Free power programmable liftgate with LED logo projection:
      • Allows you to open and close the cargo area with a simple kick of your foot
      • LED projection marks the activation spot under the rear bumper
    • Heated, power-folding outside mirrors:
      • Both mirrors are heated and are activated when the rear defogger is engaged, helping to clear them of ice, snow and frost to help improve visibility
      • Power adjustments allow you to move both side mirrors with the touch of a button
      • Power-folding feature lets you fold the mirrors in at the touch of a button
      • The auto-dimming feature automatically adjusts the outside mirror when it senses bright light from behind
      • Integrated turn signal indicators help communicate your intention to change lanes
      • Body-color
    • IntelliBeam:
      • Can automatically turn the vehicle's high-beam headlamps on and off according to surrounding traffic conditions
    • LED headlamps:
      • LED Buick Evonik® signature lighting accents
      • LED bi-functional projector, side marker and reflex headlamps
      • LED park lamp in fascia
    • Power moonroof with Rear Fixed Skylight:
      • Powered front panel tilts open at the push of a button over the first row for additional ventilation
      • Rear fixed skylight positioned directly behind the powered tilt-sliding front moonroof
      • Manual sunshade can be closed to reduce light from entering the cabin
      • May require additional optional equipment
    • Roof-mounted side rails:
      • Enhances the appearance of your vehicle
      • Bright aluminized, integrated roof-rails enhance the appearance of your vehicle
      • Available cross rails allow you to secure cargo directly to the top of your vehicle
    • 120-volt power outlet:
      • Located on the rear of the center console
      • May require additional optional equipment
    • 2-way adjustable front head restraints
    • 2-way adjustable rear center headrests
    • 6-way power front passenger seat:
      • Easy-to-reach controls offer 6 ways to customize comfort
      • Position it forward or back, up or down, tilted back or upright
      • Also includes 2-way power lumbar
    • 7-passenger seating:
      • Second row 40/40 Captains chairs with armrests featuring left seat fore/aft adjustment, right seat SmartSlide for 3rd row access with fore/aft adjustment
      • Third row 60/40 split flat-folding 3-passenger bench seat
    • 8" diagonal color Driver Information Center:
      • Includes driver personalization, warning messages and vehicle information
      • Reconfigurable display
      • Includes tachometer, speedometer, trip odometer, fuel level, coolant temperature, oil life monitor, battery life and compass
    • 8-way power driver seat adjuster:
      • Easy-to-reach controls offer 8 ways to customize comfort
      • Forward and back
      • Up and down
      • Tilt seat cushion back and upright
      • Recline seatback up and down
      • Includes 2-way power lumbar control
    • Adaptive Cruise Control:
      • Can automatically maintain a driver-selected gap time from the detected vehicle you're following while you steer1
      • This feature reduces the need to frequently brake and accelerate when you're driving
    • Buick® Connected Access capable:
      • Subject to terms. See onstar.com or dealer for details.
    • Cruise control:
      • Maintains a selected speed while driving
      • Set and resume speed functions
      • Steering-wheel mounted controls to easily maintain and manage cruising speed
    • Driver and front passenger visors with illuminated mirrors
    • Front bucket seats:
      • Heated for driver and front passenger
    • Heated driver and front passenger seats:
      • Separate buttons on the climate control panel allow you to choose from 3 levels of warmth
      • At the touch of a button you can warm the cushions and seatbacks with multilevel temperature control
    • Heated second row outboard seats:
      • At the touch of a button you can warm the cushions and seatbacks
      • Provide comfort in cold weather for passengers in the second row outboard seating positions
      • Passengers have their own controls to set the perfect temperature
    • Heated steering wheel:
      • Based on the vehicle's interior temperature, the automatic heated steering wheel will turn on when the automatic front heated seat (when equipped) is on
      • Can turn on/off manually by pressing the button on the steering wheel
    • Instrumentation:
      • Includes Driver Information Center, tachometer, speedometer, fuel, coolant temperature, battery, gear selector, outside air temperature and compass display
    • Interior humidity sensor:
      • Continuously reads the temperature and humidity inside the vehicle
      • Automatically adjusts airflow to match the individual climate settings for both the driver and front passenger
    • Keyless Open and Start:
      • With the key fob in your possession, locks and unlocks your car's doors without having to use the key fob, increasing convenience
      • With the vehicle in Park or Neutral, press the brake pedal and then press the engine start/stop button to start the engine; the green indicator on the button will illuminate
      • Shift to Park and press the engine start/stop button to turn off the engine
    • Leather-wrapped steering wheel with wood accents:
      • Offers a secure, comfortable grip
      • Includes wheel-mounted controls for the audio system, phone interface, Driver Information Center and cruise control
      • Real Mahogany wood trim
    • Power 60/40 split-folding third row bench seat:
      • Power feature allows the seat to be conveniently folded or raised up from a folded position
      • Split-folding feature allows each side to fold flat independently
    • Power tilt and telescoping steering column:
      • Allows the driver to adjust the steering wheel up or down, and the steering column forward or back
      • Provides extra comfort when entering or exiting the vehicle
    • Power windows:
      • Driver with express-up/down
      • Front and rear passenger express-down
    • Rear Camera Mirror:
      • Uses a camera to provide you a wide and less obstructed view behind the vehicle while you're driving1
      • You can switch between the camera view and a traditional rear-view mirror
      • Included washer routes washer fluid to the rear camera lens to help keep it clean and can spray on command
      • May require additional optional equipment
    • Rear cargo area covered storage:
      • Store items out of sight beneath the rear cargo floor
      • Offers 3.1 cubic feet of additional storage
    • Rear climate controls:
      • Rear manual controls allow rear seat passengers to adjust airflow and temperature for their personal comfort
    • Remote Start:
      • Start your vehicle remotely and step into a comfortably warmed or cooled vehicle, depending on the weather and your preset preferences
      • Locks doors and turns on parking lamps while the engine is running
      • Activates the climate control system, heated seats and automatic heated steering wheel (if equipped)
    • Steering-wheel mounted controls:
      • Allow the driver to easily operate the audio system, phone interface and cruise controls
    • Tri-zone automatic climate control:
      • Automatically maintains the selected temperatures for the driver, front passenger and rear seat passengers
    • Universal Home Remote:
      • 3-channel programmable
      • Conveniently activates compatible devices such as garage door openers, security systems, and home automation devices from inside your vehicle
    • Ventilated driver and front passenger seats:
      • Separate buttons on the climate control panel allow you to choose from 3 levels of fan circulation
      • Individually-controlled buttons on the climate control panel allow you to choose from 3 levels of fan circulation
      • Based on the vehicle's interior temperature, the ventilated seats will automatically turn on (when equipped)
    • 3.6L V6 engine:
      • 310 hp @ 6800 rpm
      • 266 lb-ft of torque @ 2800 rpm
      • Spark-ignition direct-injection (SIDI) with Dual overhead camshaft (DOHC)
      • Stop/start system improves fuel economy1
    • 4-wheel antilock disc brakes:
      • Help reduce wheel lockup and maintain steering control during hard braking on most slippery surfaces
    • 9-speed automatic transmission:
      • Electronically controlled transmission with overdrive and Driver Shift Control
      • Smooth, effortless automatic shifting
    • All-wheel drive:
      • Helps you stay in control in low-traction situations like rain, sleet and snow
    • Driver Mode Selector:
      • Includes Stability Control Button
      • Includes Mode button when Trailering Package or Avenir Technology Package is ordered
    • Electronic Precision Shift:
      • An advanced joystick-based transmission shifter that sends electronic signals to the drive unit to select Reverse, Neutral, Park, Drive and Low
    • Heavy-duty cooling system:
      • Engineered to help your engine dissipate heat to help prevent temporary overheating during severe operating conditions
      • May require additional optional equipment
    • Hitch Guidance with Hitch View:
      • Displays a guideline on the Rear Vision Camera view when you're in Reverse to help line up your hitch to your trailer and offers a close-up Hitch View1
      • When driving, Hitch Guidance with Hitch View allows you to briefly check your trailer connection using the Rear Vision Camera view
      • When Hitch View is in use, automatically applies electric parking brake when shifting to Park
      • May require additional optional equipment
    • Premium Ride suspension:
      • Enhanced ride and handling in a variety of road surface conditions
    • Avenir Content:
      • Premium content plus:
      • Unique upper and lower grilles, wheels and front door badging
      • Unique Chestnut/Ebony or Ebony interior color including seat stitching and piping
      • Avenir embroidered head rests and floor mats
      • Premium film decor accents
      • Real wood-accented steering wheel
      • 8" diagonal Buick Infotainment with Navigation1
      • Wireless charging pad2
      • Power dual moonroof with fixed rear skylight
      • 8" reconfigurable Driver Information Center
      • Rear Camera Mirror with washer3 and HD Surround Vision4
      • 5 exterior colors [White Frost Tricoat, Satin Steel Metallic, Ebony Twilight Metallic, Rich Garnet Metallic and Dark Slate Metallic]
    • Avenir Technology Package:
      • Adaptive Cruise Control1
      • Enhanced Automatic Emergency Braking1
      • Premium Suspension Package with hydraulic dampers and steering callibration
      • Chassis with real-time damping suspension, which adjusts damping forces every two milliseconds
    • Buick Driver Confidence Plus:
      • Lane Keep Assist with Lane Departure Warning1
      • Lane Change Alert with Side Blind Zone Alert1
      • Following Distance Indicator1
      • Forward Collision Alert1
      • Rear Cross Traffic Alert1
      • IntelliBeam auto high beam assist1
      • Front Pedestrian Braking1
      • Rear Park Assist1
      • Automatic Emergency Braking1
      • Also includes Front Park Assist1
    • Memory Package:
      • Recalls 2 driver presets for power seat, outside mirrors and steering column
    • Premium Content:
      • Bose® performance-enhanced premium 10-speaker system with amp and subwoofer
      • HD Radio
      • Memory settings for the power driver seat and outside mirrors
      • Heated power-folding outside rearview mirrors
      • Heated and ventilated front seats
      • Heated second-row captain's chairs
      • Power folding 60/40 third row split bench
      • 120-volt power outlet
      • Power tilt and telescopic steering column
      • Heated steering wheel
    • Trailering Package:
      • Trailer Hitch1
      • Heavy-duty engine cooling system
      • Hitch Guidance with Hitch View2
      • Increases towing capacity to 5,000 lbs.
      • Includes Tow/Haul mode
    • LED Daytime Running Lamps:
      • Illuminate when your vehicle is running and headlamps are off
    • 7 airbags:
      • Frontal airbags for driver and front passenger1
      • Driver inboard seat-mounted side-impact airbag1
      • Seat-mounted side-impact airbags for driver and front outboard passenger1
      • Head-curtain airbags for all rows in outboard seating positions1
    • Following Distance Indicator:
      • Displays the gap time in seconds between your vehicle and a detected vehicle you're following1
      • This can help you decide if you're following much too closely
    • Forward Collision Alert:
      • Can warn you if it detects a potential front-end collision with a vehicle you're following so you can quickly take action1
      • It can also provide a tailgating alert if you're following a vehicle much too closely
    • Front Pedestrian Braking:
      • Can help you avoid or reduce the severity of a front-end collision with a pedestrian it detects directly ahead of you1
      • It provides pedestrian alerts and can even automatically provide hard emergency braking or enhance the driver's hard braking
      • The system works at speeds below 50 mph during the daytime
      • It has limited nighttime and low visibility performance
    • Front and Rear Park Assist:
      • Can provide distance alerts to nearby detected objects in front of or behind your vehicle to help you park and avoid collisions at low speeds1
    • HD Surround Vision:
      • Uses multiple cameras to display a digital overhead image of the area around your vehicle along with Rear Vision Camera or front views1
      • It works at low speeds and may help you park and avoid nearby objects
      • You can select additional views on your camera display
    • LATCH System:
      • Lower Anchors and Tethers for CHildren system helps make it easy to install and secure a compatible child restraint seat
    • Lane Change Alert with Side Blind Zone Alert:
      • Can provide side-mirror visual alerts when a detected moving vehicle is quickly approaching or is in your side blind zone1
      • It can help you avoid lane change collisions
    • Lane Keep Assist with Lane Departure Warning:
      • Uses a brief, gentle steering wheel turn to alert you when you may be unintentionally drifting out of detected lane lines, so you can steer to stay safely in your lane1
      • If needed, you may receive additional Lane Departure Warning alerts
      • System alerts do not occur if you're using your turn signal or it detects you may be intentionally leaving your lane
    • OnStar® and Buick® Connected Services capable:
      • Terms and limitations apply. See onstar.com or dealer for details.
    • Rear Cross Traffic Alert:
      • Can warn you of detected left or right cross traffic behind your vehicle when you're in Reverse1
    • Rear child security door locks:
      • When electrically activated, prevents passengers from opening the rear doors from inside the vehicle
      • Allow rear doors to open from outside of the vehicle only
    • Safety Alert Seat:
      • Uses left, right, or both-side seat vibration pulses to help you identify the direction of potential crashes so you can quickly take action1
      • You can also switch to beeping crash avoidance alerts
    • Tire Pressure Monitoring System:
      • Monitors the pressure in each tire and alerts you if there is a low-pressure condition in one or more of the tires1
      • Includes Tire Fill Alert1
    • Automatic Emergency Braking:
      • Works with Forward Collision Alert to help you avoid or reduce the severity of a front-end collision with a detected vehicle you're following1
      • Camera technology is used to automatically provide hard emergency braking or enhance the driver's hard braking
      • This feature works at speeds below 50 mph
    • Electronic traction control
    • Enhanced Automatic Emergency Braking:
      • Works with Forward Collision Alert to help you avoid a front-end collision with a detected vehicle you're following1
      • Radar and camera technology are used to automatically provide hard emergency braking or enhance the driver's hard braking
      • This feature works at speeds above 2 mph
    • StabiliTrak, electronic stability control system with traction control:
      • Automatically helps enhance control, particularly during emergency maneuvers, by adjusting the brakes and engine torque to help you stay on your intended path
      • Activates when vehicle sensors detect a difference between the driver's intended path and the direction the vehicle is actually travelling
      • Includes Traction Control that detects wheel slippage and applies brake pressure and/or reduces engine power to help the driver maintain control when accelerating on wet or snow-covered roads

    Dealer Notes

    2021 Buick Enclave Avenir
    AWD, 120-Volt Power Outlet, 3.49 Axle Ratio, 3rd Row 60/40 Power Fold Split-Bench, 4-Wheel Disc Brakes, 5000lbs Trailering Package, 7-Passenger Seating, ABS brakes, Adaptive Cruise Control, Apple CarPlay/Android Auto, Auto High-beam Headlights, Auto tilt-away steering wheel, Auto-dimming door mirrors, Auto-dimming Rear-View mirror, Automatic Heated Steering Wheel, Automatic temperature control, Avenir Package, Avenir Premium Suspension Package, Avenir Technology Package, Bose Performance-Enhanced 10-Speaker System, Brake assist, Bumpers: body-color, Chassis Continuously Variable Real Time Damping, Compass, Delay-off headlights, Driver 4-Way Power Lumbar Seat Adjuster, Driver door bin, Driver vanity mirror, Dual front impact airbags, Dual front side impact airbags, Electronic Stability Control, Emergency communication system: OnStar and Buick connected services capable, Enhanced Automatic Emergency Braking, Four wheel independent suspension, Front anti-roll bar, Front Bucket Seats, Front Center Armrest, Front dual zone A/C, Front Mounting License Plate Bracket Package, Front Passenger 4-Way Power Lumbar Seat Adjuster, Front Power Sliding Moonroof, Front reading lights, Fully automatic headlights, Garage door transmitter, HD Radio, HD Surround Vision, Heated 2nd Row Outboard Seats, Heated door mirrors, Heated Driver & Front Passenger Seats, Heated steering wheel, Heavy-Duty Cooling System, Hitch Guidance, Hitch Guidance w/Hitch View, Illuminated entry, Inside Rearview Mirror w/Full Camera Display, Leather steering wheel, Low tire pressure warning, Memory Package, Memory seat, Occupant sensing airbag, Outside Heated Power-Adjustable Mirrors, Outside temperature display, Overhead console, Panic alarm, Passenger door bin, Passenger vanity mirror, Perforated Leather-Appointed Seat Trim, Power driver seat, Power Liftgate, Power steering, Power Tilt & Telescopic Steering Column, Power windows, Preferred Equipment Group 1SP, Premium Ride Suspension, Radio: Buick Infotainment Sys AM/FM Stereo w/Nav, Rear air conditioning, Rear anti-roll bar, Rear reading lights, Rear window defroster, Rear window wiper, Remote keyless entry, Roof rack: rails only, Security system, SiriusXM w/360L, Speed-sensing steering, Spoiler, Steering wheel memory, Steering wheel mounted audio controls, Tachometer, Telescoping steering wheel, Tilt steering wheel, Traction control, Trip computer, Turn signal indicator mirrors, Variably intermittent wipers, Ventilated Driver & Front Passenger Seats, Voltmeter, Wheels & Front Door Badging, Wheels: 20 Aluminum w/Premium Pearl Nickel Finish, Wireless Charging.

    CARFAX One-Owner. Clean CARFAX.


    Financing available on approved credit. Trade-ins accepted. All Vehicles are subject to prior sale. All Pricing and Advertised Prices for any/all vehicles offered for sale does not include dealer installed accessories which can be purchased for an additional cost. Dealer Installed accessories include Catalytic Converter Etching $499, Elo GPS $995, Appearance Paint Protection $1,195, GMP Theft $899, Forever Start Lifetime Unlimited $799, ClearPRO Door Protection $395. No sales to Dealers, Brokers or Exporters. For out of state purchase, customers must be present to purchase. If shipping is required, dealership must facilitate; no exceptions. Please contact us for special Multi-Vehicle or Fleet pricing. Prices are plus government fees and taxes, any finance charges, $85 documentary fee, $33 electronic registration fee, any emission testing charge and $1.75 per new tire state tire fee. While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Images, prices, and options shown, including vehicle color, trim, options, pricing and other specifications are subject to availability, incentive offerings, current pricing and credit worthiness. Images
    Price expires at the end of the day on:

    Wed Mar 22 2023

    Price
    $25,562
    Get Pre-Qualified
    • Direct Line to Sales: 657-231-3331

      All Pricing and Advertised Prices for any/all vehicles offered for sale do not include dealer installed accessories which can be purchased for an additional cost. Dealer Installed accessories include Catalytic Converter Etching $499, Elo GPS $995, Appearance Paint Protection $1,195, GMP Theft $899, Forever Start Lifetime Unlimited $799, ClearPRO Door Protection $395.MSRP is shown for information purposes only. MSRP is not the dealer's advertised or asking price. In some instances, vehicles will sell above the MSRP.

      *For all Federal Tax Credits, Please consult with your own tax or legal professional to determine your individual eligibility. Tax credit amount is based on vehicle-specific component sourcing and assembly and may be subject to change. The federal tax credit is a potential future tax savings. The amount of your tax savings will depend on your individual tax circumstances.

      *Net Cost includes a Factory Rebate, if applicable, on this vehicle and is valid on a cash or financed purchase only by an individual for their personal use. The sale price or net cost does not apply to a lease. *All Pricing and Advertised Prices for any/all vehicles offered for sale does not include dealer installed accessories which can be purchased for an additional cost. *The Factory Rebates may not be available on this vehicle if you elect to take advantage of a Special Alternative APR or Special Lease program. Some Factory Rebates are California Resident specific and may vary for residents of other states. *No sales to Dealers, Brokers or Exporters. For out of state purchase, customers must be present to purchase. If shipping is required, dealership must facilitate; no exceptions. Please contact us for special Multi-Vehicle or Fleet pricing. Prices are plus government fees and taxes, any finance charges, $85 documentary fee, $33 electronic registration fee, any emission testing charge and $1.75 per new tire state tire fee. All vehicles are subject to prior sale. *While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Leasing & financing available on approved credit. Trade-ins accepted. * The estimated selling price that appears after calculating dealer offers is for informational purposes, only. You may not qualify for the offers, incentives, discounts, or financing. Offers, incentives, discounts, or financing are subject to expiration and other restrictions. See dealer for qualifications and complete details. *Images, prices, and options shown, including vehicle color, trim, options, pricing and other specifications are subject to availability, incentive offerings, current pricing and credit worthiness.

      Policy on Hand Control Driving Devices
      To accommodate our customers, Dealer will install portable hand control units that the customer provides to Dealer in order to test drive a vehicle, so long as the device can be installed and removed without physical modification or alteration to the vehicle. If the customer does not have a portable vehicle hand control unit, Dealer will provide one.
      For the safety of our customers and employees, these hand control units are installed at our service department. Appointments for a vehicle test drive using a hand control device are strongly recommended to ensure that a licensed technician is available to install the hand control device and to conduct a safety test before the customer test drive. Any questions regarding this policy, please contact the General Manager.