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Used 2026 CADILLACEscalade IQ Luxury

  • Electric
    Exterior Color
    Black Raven
    Interior Color
    Backen Black with Santorini Accents, Inteluxe Seat
    Odometer
    5,533 miles
    Electric Mile Range
    450 miles
    Battery Warranty
    96 months / 100,000 miles
    Transmission
    Electric
    Drivetrain
    AWD
    VIN
    1GYTECKL2TU100034
    Stock Number
    LC3827
    CADILLAC Escalade IQ

    Included Packages & Accessories

    Detailed Specifications

    • Max seating capacity: 7
    • Fuel System: Electric
    • Fuel tank capacity: gal
    • Horsepower: 750
    • Towing capacity: 8000 lbs
    • 5G vehicle connectivity:
      • Terms and limitations apply. See onstar.com or dealer for details.
    • AKG™ Studio 21-speaker audio system:
      • Surround technology includes speakers located in the front row seat head restraints
    • Charge / Data USB ports:
      • 2 Type-C1
      • Located inside front center console1
    • Curved Pillar-to-Pillar 55" total diagonal display
    • Google built-in:
      • Offers Google built-in1, to provide Google Assistant, Google Maps, novel predictive intelligence features and Google Play for access to hands-free help, live traffic updates, and popular apps
    • Next-Generation Active Noise Cancellation:
      • Intelligently measures road vibration and uses the AKG® Premium audio system to actively cancel road-induced noise
    • Rear Seat Entertainment system:
      • Dual independent rear seat-mounted 12.6" diagonal color-touch LCD HD screens
      • HDMI connection, web browsing, vehicle information and Bluetooth®1 headphone pairing
    • Second row USB ports:
      • 2 Type-C1
      • Rear of front console
    • SiriusXM with 360L Trial Subscription:
      • With your trial subscription, new GM vehicles equipped with SiriusXM with 360L advance in-car technology will bring you closer to your favorite stars, artists, creators, hosts and athletes1
      • SiriusXM with 360L transforms your ride with our most extensive and personalized radio experience on the road that lets you enjoy ad-free music, talk and news, live sports, comedy, podcasts and more
      • Experience SiriusXM wherever you go in your vehicle and on the SiriusXM app with personalization features to make discovering your perfect entertainment easier than ever before
    • Third row single charge USB ports:
      • 2 Type-C1
    • Wi-Fi® hotspot capable:
      • Terms and limitations apply. See onstar.com or dealer for details.
    • 24" 7-spoke alloy wheels with mask and polish with machine face and high gloss Black pockets and inserts:
      • Paired with 24" all-season tires
    • AutoSense power liftgate:
      • The liftgate will open automatically when the key fob is within 3 feet of the rear of the vehicle for 3 seconds. 4 beeps sound and 4 light flashes before the liftgate will open. Can be canceled by moving away from the vehicle
      • Memory height function allows you to program how high the gate opens
      • You can also press the liftgate open button on the key fob or use the interior or exterior release buttons
      • Electronic obstacle detection will reverse an automatic open or close if it contacts something in its path to help prevent damage to the liftgate
    • Automatic headlamp leveling:
      • Automatically positions headlamps to help maintain maximum visibility as vehicle loading conditions vary
    • Door locks and latch shields:
      • Helps prevent vehicle theft and tampering
    • Front license plate bracket:
      • Front bracket is included if displaying a front license plate is required in your state
    • Galvano door handles:
      • Includes Keyless Open access from driver and passenger side doors
    • Heated wiper park:
      • Heated grids embedded in the windshield glass help keep wiper blades from freezing to the glass surface
      • Grids are located in the "park" or rest positions of both blades
      • Operation of the heated grids is automatic and tied to the rear window defrost feature
    • Illuminating front grille and emblem:
      • Leading the way, both the front grille and front Cadillac emblem illuminate, contributing to a dramatic, contemporary front end appearance
      • Includes walk up and walk away animation
    • Integrated assist steps:
      • The steps allows for easier entering and exiting of your vehicle
      • The integrated traction pads help keep footing secure
    • IntelliBeam:
      • At speeds above 25 mph, can automatically turn vehicle's high beams on and off according to surrounding traffic conditions1
    • LED choreography capable LED tail lamps
    • LED front cornering lamps:
      • Conveniently illuminate while turning, providing additional light at the vehicles front corner to help guide the turn and avoid any unexpected roadway obstructions
    • LED headlamps:
      • Help improve down-the-road visibility in low-light conditions
    • Laminated front side glass:
      • Sound insulating glass lamination helps keep the cabin free from unwanted noise
    • Outside heated power-adjustable mirrors with driver-side auto-dimming and memory:
      • Power-folding feature lets you fold the mirrors in at the touch of a button
      • The driver auto-dimming feature automatically adjusts the driver-side rearview mirror when it senses bright light from behind
      • Integrated turn signal indicators help communicate your intention to change lanes
      • Puddle lamps included on each mirror and illuminates the ground upon approach and exit of the vehicle
      • Luxury/Sport includes driver memory
      • Premium Luxury/Premium Sport includes driver and front passenger memory
    • Panoramic fixed glass sunroof:
      • Spans both the front and second row
      • Dark tinted
      • Blocks 96% of UV rays
      • Infrared reflective coating for maximum comfort
    • Power Hood:
      • Conveniently open and close using a button on the instrument panel to the left of the steering wheel, key fob, underside of the front crystal shield or AutoSense
    • Privacy glass:
      • Rear side windows
    • Rainsense automatic wipers:
      • When activated, Rainsense windshield wipers automatically clear the windshield when precipitation is detected
      • Additionally, an intermittent feature adjusts the speed of the wipers to help keep the windshield clear in a variety of conditions
    • Rear Camera Mirror Washer:
      • The washer routes washer fluid to the rear camera lens and can spray on command
      • Fluid washes over the rear camera lens to help to remove mud, dust, snow, ice and moisture
    • Rear intermittent wiper:
      • Variable-speed
      • Includes washer to help keep rear window clear
    • Roof sunshade:
      • Standard on all trims
      • Provides privacy and shading for the rear cargo area
      • Keeps the interior cooler on days when you park in the sun
      • Folds compactly into its own bag for easy storage
    • Tire inflator kit:
      • Includes sealant and a compressor
      • Can temporarily seal most small punctures in the tread
    • Upper and lower active aero shutters:
      • Located in the front fascia
      • Will intelligently close under normal driving conditions when the need for airflow is reduced, helping to reduce drag
      • Under more demanding thermal conditions (e.g., steep grade climbing at high ambient temperatures), they will automatically open to allow more cooling air to reach the radiator and condenser
    • Wheel locks:
      • Available on Luxury and Premium Luxury only
      • Helps safeguard wheels on the vehicle
      • Includes 4 locks and 1 key
    • 110-volt power outlet:
      • Located in the eTrunk
    • 12-volt power outlet:
      • Located at the front of the center console
    • 4-way power front passenger lumbar seat adjuster:
      • Adjusts height and extension of lumbar support
    • 8-way power driver and front passenger seat adjusters
    • Adaptive Cruise Control:
      • Automatically follows a detected vehicle ahead at a driver-selected following gap1
      • If no vehicle is detected in your path, works like regular cruise control
      • You can always override the feature and take control
    • Automatic air circulation/air quality sensor:
      • Monitors cabin air quality and automatically adjusts air flow
    • Cabin Air Filter:
      • Helps keep your cabin air fresh from pollutants and fine dust
    • Cabin Air Ionizer:
      • Works with the cabin air filter to help filter your cabin air from pollutants
    • Carpeted floor covering
    • Carpeted floor mats:
      • Rear
    • ClimateSense™ five-zone climate control for front and rear passengers:
      • Includes individual climate control settings for first and second row passengers; separate third row control
      • Can adjust both temperature and fan speed for each zone
    • Connected Cameras capable:
      • Requires future vehicle software update
    • Content theft-deterrent system:
      • Additional shielded, self-powered alarm system will set off an alarm when vehicle tampering has been detected
      • Helps deter potential break-in or theft
    • Driver Information Center:
      • Includes speedometer, trip odometer, fuel level, coolant temperature, oil life monitor, air filter life, navigation and a selection of additional driver information screens
    • Driver memory:
      • Recalls 2 driver presets for power seat and outside mirrors
    • Front bucket seats:
      • Includes 12-way power front row seating, including 8-way power adjustment and 4-way lumbar adjustment on Luxury/Sport
      • Includes 16-way power front row seating, including 8-way power adjustment, 4-way lumbar adjustment, 2-way shoulder adjustment and 2-way back bolster adjustment on Premium Luxury/Premium Sport
    • Front center console:
      • Includes large open space below the floating cantilever console, two cupholders on the center console, two Wireless Charging pads on the center console and compartment below the center armrest
    • Front passenger detector sensor
    • Glass breakage sensor:
      • Activates the alarm when the sensor detects unauthorized tampering of the rear vehicle glass
    • Head-Up Display:
      • Projects vehicle information onto the windshield low in the driver's line of sight to help you keep your eyes on the road1
      • Full-color, reconfigurable
      • Includes 4 information view options that drivers can choose to project onto their windshield - Speed, Audio/Phone, Navigation and Performance
    • Heated front driver and passenger seat cushion and back with dual mode switches:
      • Temperature control offers three levels of warmth, allowing the front driver and passenger to heat the cushions and seatbacks at the touch of a button
      • Individually controlled
    • Heated second row seat cushion and back with single mode switches:
      • Temperature control offers three levels of warmth, allowing the second row passengers to heat the cushions and seatbacks at the touch of a button
      • Individually controlled
    • Heated steering wheel:
      • Based on the vehicle's interior temperature, the automatic heated steering wheel will turn on when the automatic front heated seat is on
      • Can turn on/off manually by pressing the button on the steering wheel
    • Inclination sensor:
      • Detects vertical motion of your vehicle and triggers an alarm response if your vehicle or wheels are lifted with a tow truck or a vehicle jack
    • Interior movement sensor:
      • As part of the security system, monitors interior movement in the vehicle interior
      • Activates the alarm when it senses unauthorized entry or movement
    • LED interior lighting:
      • 126-color, 2 zones, customizable
      • Premium Luxury and Premium Sport include laser etched backlit wood trim
    • Power 60/40 split-folding third row bench seat:
      • Third row bench seat can power fold in a 60/40 split to create more space when storage needs outweigh passenger capacity
    • Power tilt and telescoping steering column:
      • Allows the driver to power adjust the steering wheel and column up or down and forward or back
      • Easy entry/exit feature provides extra comfort when entering or exiting the vehicle
    • Power windows with express-up/down:
      • Quickly raises the window or lowers it with the touch of a button
      • If an obstruction is detected, the anti-pinch feature will auto-reverse
    • Power-release second row bucket seats:
      • Press the power release button or pull up on the rear seat lever once to fold the seats flat
      • Press the power release button or pull up on the rear seat lever a second time to tumble forward to allow ease of entry to the third row
    • Rear Camera Mirror:
      • Uses a camera to provide you with the option of using a wide and less obstructed view behind your vehicle while driving instead of a traditional rearview mirror1
      • The feature also allows brightness, vertical tilt and zoom adjustments
    • Rear window defogger:
      • Helps to keep your rear view clear of fog or frost
    • Remote Keyless Entry:
      • Allows you to lock and unlock doors of the vehicle with the key fob
      • Driver's door or all doors unlock at the touch of a button
      • Includes remote start with panic button and door lock/unlock function
    • Remote panic alarm:
      • Use to assist in an emergency situation or help in locating your vehicle
      • Button located on the key fob
    • Second row 110-volt power outlet:
      • Located on the rear of the front console
    • Steering column lock:
      • Helps prevent theft by allowing the steering wheel to operate only with the proper key fob
    • Steering-wheel mounted controls:
      • Allow the driver to easily operate Super Cruise1, mounted audio, Driver Information Center, cruise control, heated steering wheel and Velocity Max
    • Super Cruise®, advanced driver assistance technology:
      • Allows hands-free driving on compatible roads1
      • While you're using the technology, it helps prompt you to pay close attention to the road so you're ready to take control
      • Includes 3 years of OnStar One with Super Cruise upgrade2
    • Theft-deterrent unauthorized entry system:
      • Sounds the horn and flashes the turn signals when someone attempts to open the vehicle without the proper key or remote transmitter
      • Helps deter unauthorized entry, helping to protect your vehicle
    • Third row 110-volt power outlet:
      • Passenger side
    • Universal Home Remote:
      • Conveniently activates compatible devices such as garage door openers, security systems, and home automation devices from inside your vehicle
    • Ventilated front driver and passenger seat cushion and back:
      • Keeps the front driver and passenger cool in hot weather with ventilated seat cushions and seatbacks
      • Delivers a cooling sensation through small vents in the seat
      • Individually controlled
    • Wireless Phone Charging:
      • Uses induction technology for portable electronic devices1
      • Located on the consoles near the front
      • Command Centers will display which pad is actively charging, helping the customer ensure their device is properly aligned on the pad
    • Wrapped steering wheel:
      • Includes controls for Adaptive Cruise Control, Super Cruise1, audio, phone, driver display and voice recognition
    • 11.5 kW capable onboard charging module:
      • At-home 240V Level 2 (AC) charge rates up to 11.5 kW1
    • Air Ride Adaptive suspension:
      • Designed to help provide a softer ride compared to traditional suspension, while also enabling control of the vehicle's height
      • Replaces the vehicle's traditional coil spring suspension with air springs, offering customers an improved ride experience through improved road isolation and softening of road impacts
      • The system can also lower the vehicle when shifted to Park to improve ease of exit/entry
    • Battery Pack:
      • 24-module pack
    • Cadillac Arrival Mode:
      • Allows the vehicle to move in a more diagonal direction
      • This feature is intended for low-speed maneuvering and will disable above about 25 mph1
      • Focuses on enhanced maneuverability during parking scenarios
    • Charge port door:
      • Power open and close
    • Dual Level Charge Cord:
      • Offers flexible at-home charging, connecting to Level 1 (120-volt) or Level 2 (240-volt)1 charging
    • Dual Motor AWD:
      • Near instantaneous torque for exhilarating acceleration feel
    • Four-Wheel Steer:
      • Benefits include Turning circle, reduced steering input, more controlled lane changes, improved trailering stability and a bold entrance (enabling Cadillac Arrival Mode)
    • Heavy-duty trailering equipment:
      • Trailering hitch platform
      • 7-wire harness with independent fused trailering circuits
      • 7-way sealed connector
    • Hitch Guidance:
      • When in Reverse, displays a centered guideline on the Rear Vision Camera view1
      • Can help you line up the hitch to your trailer
      • When driving, lets you check the trailer using Rear Vision Camera view
    • Hitch View:
      • Shows a close-up view of the trailer hitch1
      • In Reverse, the view can be used to line up your hitch to your trailer
      • When driving, the view can be used to check your trailer hitch
      • Shifting to Park automatically engages the Electric Parking Brake (if equipped)
    • Integral drive unit with electric motor
    • Integrated trailer brake controller:
      • Helps provide measured brake force signaling to electric-controlled trailer brake systems
      • May require additional optional equipment
    • Magnetic Ride Control:
      • Enhanced ride and handling in a variety of road surface conditions
      • Selectable modes automatically adjust suspension tuning, and steering gain
      • Uses electro-magnetism to change the damper fluid's properties (no moving valves)
    • Trailering Information Label:
      • Provides max trailer ratings for tongue weight for conventional towing
    • Vehicle-to-home (V2H):
      • Can provide power to your properly equipped home in a blackout1
    • Traffic Sign Recognition:
      • Can display detected speed limit signs in your instrument cluster1
      • Can also chime when you may be speeding, or a new speed limit sign is detected
    • 3 Years OnStar One:
      • Safety Services, Wi-Fi, and In-Vehicle Apps, all connected by OnStar1
      • Safety Services, Wi-Fi, and In-Vehicle Apps, all connected by OnStar1
      • Info at OnStar.com/plans
      • Info at OnStar.com/plans
    • 8 airbags:
      • Frontal airbags for driver and front passenger1
      • Knee airbags for driver and front passenger1
      • Seat-mounted side-impact airbags for driver and front passenger1
      • Head-curtain airbags for all rows in outboard seating positions1
    • Blind Zone Steering Assist:
      • Can alert you and provide a brief, firm turn of the steering wheel when a potential crash is detected with a moving vehicle in the lane you're entering1
    • Driver Attention Assist:
      • Can provide alerts if it detects you are distracted or drowsy1
      • If severe drowsiness is detected, can prompt you to phone a friend, call OnStar® or navigate to a nearby place of interest2
    • Enhanced Automatic Parking Assist:
      • Can automatically steer, brake, and shift gears to park your vehicle into a detected parallel or perpendicular parking space1
      • Can also help you unpark your vehicle
      • You must always be prepared to override the feature and take control
    • Forward Collision Alert:
      • Warns you if it detects a potential collision with a detected vehicle you're following so you can take action1
      • Can also provide a tailgating alert if you're following a vehicle much too closely
    • HD Surround Vision:
      • Provides selectable digital camera views of the area around your vehicle1
      • Can help you park or avoid vehicles and objects1
      • You can also display a guideline to show where your vehicle is heading1
    • LATCH System:
      • Lower Anchors and Tethers for CHildren system helps make it easy to install and secure a compatible child restraint seat
    • OnStar Basics:
      • Drive confidently with core OnStar services including1
        • Remote commands
        • Built-in voice assistance
        • Real-time traffic and navigation
        • Automatic Crash Response
    • OnStar® services capable:
      • See onstar.com for details and limitations. Services vary by model. Service plan required.
    • Pedestrian Safety Signal:
      • Automated external sound generated at low speeds to help alert pedestrians of an approaching electric vehicle
    • Rear Pedestrian Alert:
      • When you're in Reverse, alerts you to detected pedestrians directly behind your vehicle1
      • Limited nighttime and low visibility performance
    • Rear Seat Reminder:
      • Helps to remind the driver to check the back seat(s) before leaving the vehicle1
      • Activates when rear doors are opened and closed up to 10 minutes before or anytime while your vehicle is on
      • Under certain conditions, once the vehicle is switched off, designed to sound audible chimes and display a visual message within the driver display
      • Activates only once each time the vehicle is turned on and off, and would require re-activation on a second trip
    • Rear child security door locks:
      • When activated, prevents passengers from opening the rear doors from inside the vehicle
    • Safety Alert Seat:
      • Uses left-, right- or both-side driver seat vibration pulses to help you detect and identify the direction of potential crashes1
      • You can also switch to beeping crash avoidance alerts
    • Side Bicyclist Alert:
      • Alerts you to a detected bicyclist that is approaching a side blind zone1
      • During a brief time after parking, the feature can alert you when a detected bicyclist is approaching so you don't open your door
    • Teen Driver:
      • Helps encourage safe driving habits for teens by providing an in-vehicle report card1
      • Activates certain safety systems, if equipped, when a Teen Driver-designated key fob is used
      • Mutes the radio until the front-seat occupants fasten their seat belts
    • Tire Pressure Monitoring System:
      • Monitors the pressure in each tire and alerts you if there is a low-pressure condition in one or more of the tires1
    • Enhanced Automatic Emergency Braking:
      • Can help you avoid or reduce the severity of collisions with a detected vehicle you're following1
      • Radar and camera technology are used to automatically provide hard emergency braking or enhance the driver's hard braking
      • Works at speeds above 2 mph
    • Front Pedestrian and Bicyclist Braking:
      • At speeds between 5 and 50 mph, can help you avoid or reduce the severity of a collision with a pedestrian or bicyclist it detects directly in front of you1
      • Provides alerts and can automatically provide hard emergency braking or enhance driver's hard braking
      • Limited nighttime and low visibility performance
    • Intersection Automatic Emergency Braking:
      • Can help you avoid or reduce the severity of an intersection collision with a detected cross-traffic vehicle1
      • Can automatically provide hard emergency braking or enhance your hard braking
    • Rear Cross Traffic Braking:
      • When in Reverse, alerts you or automatically provides hard emergency braking to prevent a collision with detected vehicles crossing behind you1
    • Reverse Automatic Braking:
      • Alerts you and/or automatically provides hard emergency braking when in Reverse1
      • Can help avoid collisions with detected vehicles and objects directly behind you
    • StabiliTrak, electronic stability control system with traction control:
      • Automatically helps enhance control, particularly during emergency maneuvers, by adjusting the brakes and propulsion torque to help you stay on your intended path

    Dealer Notes

    Elevate your driving experience with the exceptional 2026 Cadillac Escalade IQ Luxury. This all-electric SUV offers a captivating blend of power, technology, and unparalleled refinement, making it the ultimate choice for the discerning driver.

    Meticulously crafted with a stunning Black exterior, the Escalade IQ Luxury boasts a host of premium features that cater to your every need:

    - Wheels: 24 7-Spoke Machine Face Alloy with Mask and Polish
    - Rear Seat Entertainment System with two 12.6 touch-screen displays
    - License Plate Bracket, Front

    Beyond these standout elements, this Escalade IQ is equipped with a wealth of advanced technologies and luxurious amenities that elevate the driving experience. Enjoy the exceptional sound quality of the 21-Speaker AKG Studio Audio System, the convenience of the Heads-Up Display, and the comfort of heated and ventilated front seats.

    Powered by an electric motor and all-wheel drive, the Escalade IQ Luxury delivers a seamless and responsive performance, providing you with the confidence and control you demand. The Magnetic Ride Control Suspension and Adaptive Suspension ensure a smooth and composed ride, no matter the terrain.

    Step inside the spacious and well-appointed cabin, where you'll be surrounded by the finest materials and thoughtful design. The Inteluxe Seat Trim, 4-Way Power Lumbar Seat Adjusters, and Memory Seats ensure you and your passengers can find the perfect position for maximum comfort and support.

    Elevate your driving experience with the 2026 Cadillac Escalade IQ Luxury. This exceptional SUV combines cutting-edge technology, uncompromising luxury, and exceptional performance, making it the ultimate choice for those who demand the best. Visit our showroom today to explore this remarkable vehicle and discover how it can enhance your driving lifestyle.
    Price expires at the end of the day on:

    Wed Mar 22 2023

    Price
    $130,000
    Get Pre-Qualified
    • Direct Line to Sales: 657-231-3331

      All Pricing and Advertised Prices for any/all vehicles offered for sale do not include dealer installed accessories which can be purchased for an additional cost. Dealer Installed accessories include KARR Security System $995, NOMAD Protection $1,195, GMP Theft $899, Forever Start Lifetime Unlimited $799, ClearPRO Door Protection up to $795. MSRP is shown for information purposes only. MSRP is not the dealer's advertised or asking price. In some instances, vehicles will sell above the MSRP.

      *For all Federal Tax Credits, Please consult with your own tax or legal professional to determine your individual eligibility. Tax credit amount is based on vehicle-specific component sourcing and assembly and may be subject to change. The federal tax credit is a potential future tax savings. The amount of your tax savings will depend on your individual tax circumstances.

      *Net Cost includes a Factory Rebate, if applicable, on this vehicle and is valid on a cash or financed purchase only by an individual for their personal use. The sale price or net cost does not apply to a lease. *All Pricing and Advertised Prices for any/all vehicles offered for sale does not include dealer installed accessories which can be purchased for an additional cost. *The Factory Rebates may not be available on this vehicle if you elect to take advantage of a Special Alternative APR or Special Lease program. Some Factory Rebates are California Resident specific and may vary for residents of other states. *No sales to Dealers, Brokers or Exporters. For out of state purchase, customers must be present to purchase. If shipping is required, dealership must facilitate; no exceptions. The price shown is for California residents and retail customers only. Not available to fleet or commercial customers. Please contact us for special Multi-Vehicle or Fleet pricing. Prices are plus government fees and taxes, any finance charges, $85 documentary fee, $37 electronic registration fee, any emission testing charge and $1.75 per new tire state tire fee. All vehicles are subject to prior sale. *While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Leasing & financing available on approved credit. Trade-ins accepted. * The estimated selling price that appears after calculating dealer offers is for informational purposes, only. You may not qualify for the offers, incentives, discounts, or financing. Offers, incentives, discounts, or financing are subject to expiration and other restrictions. See dealer for qualifications and complete details. *Images, prices, and options shown, including vehicle color, trim, options, pricing and other specifications are subject to availability, incentive offerings, current pricing and credit worthiness.

      *Policy on Hand Control Driving Devices
      To accommodate our customers, Dealer will install portable hand control units that the customer provides to Dealer in order to test drive a vehicle, so long as the device can be installed and removed without physical modification or alteration to the vehicle. If the customer does not have a portable vehicle hand control unit, Dealer will provide one.
      For the safety of our customers and employees, these hand control units are installed at our service department. Appointments for a vehicle test drive using a hand control device are strongly recommended to ensure that a licensed technician is available to install the hand control device and to conduct a safety test before the customer test drive. Any questions regarding this policy, please contact the General Manager.